Complains

It is of course annoying if you have a complaint about the service as you experienced it. Nevertheless, we kindly ask you to pass on the complaint to the customer contact department by e-mail.
This can be done by email or regular mail. Our employees of the customer contact department will review the complaint and try to resolve the complaint to everyone's satisfaction.

Info@onlineducati.nl
piersonware 11
8014 px Zwolle
The Netherlands

After receipt of the complaint you will receive a confirmation from us.
We will answer the complaint within 14 days of receipt, if it needs more time, we will inform you
If you do not appreciate this, you can always contact the mediation department of Stichting WebwinkelKeur, to which onlineducati.nl is affiliated.
If your complaint is not yet being handled elsewhere, you are free to file your complaint via the European Union platform.
This ODR platform can be found at http://ec.europa.eu/odr.